Support Policy

At TECHNIPLEX MEDICAL SUPPLIERS, we are committed to providing reliable and timely support to our valued customers. Our support policy outlines the scope, availability, and process for assistance related to our products and services.

Scope of Support

• Assistance with product information, specifications, and usage.

• Guidance on order placement, tracking, and delivery status.

• Support for return and replacement requests in line with our Return Policy.

• Resolution of issues related to defective, damaged, or missing products.

• Clarification on warranty terms (if applicable).

Support Channels

Customers can reach us through the following channels:

• Phone: 01324737888

• Email: techniplex@nkgroup.com.bd

• Corporate Office: 1 Mohakhali commercial area, Advanced Noorani Tower, Level: 09. Regional Office: Plot 5, Road 1, New i block, Artilery Road, Halisahar,

Response Time

• All inquiries will be acknowledged within 24–48 business hours.

• Resolution timelines may vary depending on the complexity of the issue.

• Urgent product-related issues will be prioritized.

Exclusions

Support services do not cover:

• Issues arising from misuse, mishandling, or unauthorized modifications of products.

• Assistance with products not purchased directly from TECHNIPLEX MEDICAL SUPPLIERS.

• Requests made outside official support channels or business hours.

Customer Responsibility

• Provide complete and accurate details when raising a support request.

• Retain purchase invoices/receipts for verification purposes.

• Follow product guidelines, safety instructions, and healthcare standards.

Continuous Improvement

We strive to enhance our support services by regularly reviewing our processes and customer feedback.